Re-opening of the Garden Centre Friday 29th of May
We look forward to welcoming you back at long last. Our main priority is safety – both yours and ours. We will have to operate in a very different way so be prepared, business will not be as usual.
Firstly, to control numbers we will be restricting the number of cars in the carpark. Please stop and queue where requested and adhere to guidance by the car park marshal.
COVID-19 SAFETY MEASURES – PROCEDURES AND GUIDANCE
- If you do not feel well do not visit the garden centre – go home
- Always observe 2m social distancing
- 2 people per household/car No under 16’s No dogs
- Please use hand sanitiser on entry
- Please collect and clean a trolley at the entrance – no trolley no entry
- Observe one-way routes and no entry signs
- Card only (contactless £45) NO CASH
- No toilet facilities available
SHOP and GO! Please shop efficiently Thank you
New Opening times 10am – 4.30pm
It is still unclear if we will be allowed to open at the end of this week or the beginning of next week. Until then we have opened up the email orders again for delivery this week. Once the orders reach 150 we will unfortunately have to close the emails so that we can start to get the centre ready for opening. Please go to our website for full details on how to order and up to date lists of some of our beautiful plants, bedding and vegetables in stock. It’s been a long busy lockdown for the team but we are all really looking forward to welcoming you back. Until then keep calm and garden on 🌻
Home delivery orders are closing at four pm today Monday 18th of May
Thank you for an amazing response to yesterday’s post.
We are at full capacity for the week and will reopen ordering as soon as we can.
Sorry if you have missed out but don’t worry we have more plants and sundries being delivered this week.
Simon and the Ben Reid Team
Vegetable, tomato, herb, summer bedding, basket and many more plants all now in stock
We are unsure whether the First Minister of Scotland will allow Garden Centres to open this week. Until we hear we will continue to offer our delivery service. As of Sunday evening we have opened up the email ordering system again. Full details on how to order, where we deliver to and new lists of stock are now on our website. Please note we are only delivering locally and delivery charges may apply. If we do get to open, due to the limited number of team members and increased workload to ensure safe conditions, we may not be able to fulfil all orders received. We will endeavour to keep you as informed as possible but please understand this can be difficult. Thank you for your continued support. We can’t wait to see some of your lovely faces again. Until then stay safe, stay home and love your garden.
Simon and the Ben Reid Team
Happy Friday Everyone.
We trust you have been enjoying your garden over the last week in the wonderful sunshine. Thank you for all your lovely orders and apologies if we have not been able to help this time.
We have closed the order book for a wee while to catch up. There are still a lot of orders in the “system”, or the pile as we refer to it, so do not fret if you have not heard from us yet we will get to you.
We have lots of plants on order and hope to get some availability lists up by the end of next week. Keep an eye on the website.
Weather warning it is going to be extremely cold this weekend so protect any tender plants and seedlings.
We have been busy in the nursery and have lots of plants waiting for you when we get you back into the Garden Centre.
Simon and the Team.
Thank you to all of you who have placed orders and we have managed to deliver to you. Apologies if we haven’t yet got to your order or we can’t fulfil it.
We have been overwhelmed by the support, best wishes and amount of orders we have received. I made the tough decision to switch off our answering service on the phone as we couldn’t respond to all the messages. Obviously these are not normal times and we cannot run the business the way we would like to so please forgive us. Please keep an eye on the website for details of new stock on Monday morning.
Stay safe and keep gardening
Simon and the Ben Reid team
Hi Everyone, I hope you are enjoying the sunshine and your gardens.
Its been a crazy week trying to get deliveries to you but thank you so much for your support and patience. We are about three to four days behind so bear with us. There are still no veg or tomato plants but we are working on it. As ever, please go to www.ben-reid.co.uk to find out how to place an order. You will also find some lists of plants and other products. We will be adding to these and updating them all the time. Bedding and basket plants will arrive in May. Sorry we are struggling to answer phones and messages left on the phones so please email email@example.com and put your phone number in the email.
Missing you all but stay home and stay safe.
Simon and the team
Hello from the team at Ben Reid. We hope you are all staying home and staying safe. We miss you. Thank you to all our customers who have placed an order or tried to place an order. We know we have disappointed many people and we apologise to those of you we haven’t managed to reply to or deliver to. We have made progress and hope to continue to deliver to as many more customers as we can. Unfortunately we can only offer local delivery and a minimum order of £50. We have put some more product lists up on our website. We have had a fresh delivery of pansies and sweet peas and there are a few violas left. No vegetable plants or summer bedding/basket plants yet. Please email firstname.lastname@example.org including your name, address and phone number and a list of what you would like and one of us will try to get back to you if we can fulfil your order. I’m so sorry to everyone we don’t get back to please bear with us.
Just for clarification we cannot allow collections from our carpark. Our understanding is that all non-essential product collections are not allowed. We are trialling home deliveries this week but are overwhelmed by the volume. We are trying to get through all orders placed but this will take some time.
We have sent most of our team home to stay safe. Sorry our phone system is switched off as we can’t answer all the calls. Please use email to contact us. An ordering protocol is on our website. Veg and tomato plants may be available from the 13th April, Summer bedding and hanging baskets plants will be available end of April start of May as normal. Please don’t order these until then. Please bear with us and be patient.
Thank you for all the messages of support and love it means a great deal to us and all the team.
Stay safe, stay home
Simon and Katie
Mother’s Day is not cancelled, and we have lots of lovely colourful planters and many other gift ideas.
We are open as normal or can take orders over the phone or email, take card payment by phone and can deliver (Monday to Friday only) or leave your order in the car park for collection.
Call us on 01224 318744 or email email@example.com (please do not send payment details by email it is not secure).